Computers Are Only As Complicated As you Make Them

Whenever I am in the beginning stages of repairing a computer or a network system, the first thing that I must do is figure out what is wrong. This might seem like the most obvious thing to some people, but believe it or not I cannot always go with what the customer says about their computer. Sure, I will start there but I will always try to run a diagnostic and try to replicate the problem myself.

When trying to fix something that is wrong with a computer you have to look at it much like an auto mechanic would look at a car they are trying to fix, or anything else that might be broken. Trial and error as well as a systematic troubleshooting method always seem to work well for me. Once I am able to replicate the problem that the customer has complained about I will have a better idea of what is wrong and how to fix it. Often times I will also find other things that are not working quite like they should.

Today's computers while much more advanced, faster, and more powerful than those of just a couple years ago, can have many more things go wrong. How does sthe saying go.. "the more options something has, the more chances there are for problems to arise"? With the new malware, spyware, and viruses that seem to appear daily, if your computer is not protected AND working properly you could be in for a major headache if trying to repair this yourself.

Don't let anyone fool you, there are always front line solutions that the average computer user can do themselves before calling in a professional. Even so, if you do not know what you are fighting or what these things are attacking within your system you will not know what to do to combat them. I always try and educate my clients on what they can do in the future to fix these problems. On top of that I always leave behind a folder on their desktop that contains a couple tools that can be lifesavers in a pinch.

Unlike some places I do not want my customers to return to me with the same viruses or malware problems every time. While some places do like this because it means more money, I would rather help people become better computer users. This way if they do need my help in the future, it will be for upgrades, or things that are of more consequence than just cleaning out an infection.

The computer, just like a car, has various parts that all have a role in making the system work. When problems occur it is usually something that is not functioning properly within one of these "parts" which in turn might cause other "parts" to not function the right way. Learning about these various parts of the system will help you to fight and fix problems as they pop up. Too many people just rely on Norton or something like that they were given for free and they have no idea what it is doing or even if it is working in the first place.

This is just one reason why I dislike Norton, because it rarely works like it is supposed to and it just keeps people from learning why their computer got infected in the first place and learning how to repair it. Do yourself a favor and try to learn about how your computer operates and how your home network functions. You will likely have a better understanding of how to correct something that goes wrong in the future. If not, you can always count on me to repair the problem and help you to do it yourself in the future.

Tony
Diverse By Design
diversebydesign@gmail.com