Geneva Establishes New 'Info' Line 630-232-INFO

Citizens can get up-to-date information during critical incidents as well as everyday helpful information about city services and programs.

The city of Geneva has established a new information telephone line at (630) 232-INFO (630-232-4636) for citizens to get up-to-date information during critical incidents as well as everyday helpful information about city services and programs.

Since 2006, the city has been adding features to improve its interactions with the community, such as the weekly "GenevaMail" email bulletin that provides subscribers with current information about upcoming meetings, events and happenings.

The city website also has a service request page link on its home page where requests for services or information may be made directly to the various city departments and those requests may be tracked by the subscriber as well so that citizens can obtain the latest information about the status of their requests.

In an effort to be "greener", the city changed its resident newsletter to a digital format in 2008. Then, in 2009, the city introduced public access on Comcast Channel 10, which broadcasts City Council and Committee of the Whole meetings. Since then, the city's communication tools have expanded to include Twitter and Facebook.

Now, citizens have another means of communication to get city information by calling (630) 232-INFO for general information about city services such as building permits, leaf and brush pickup, prescription drug disposal program, CPR classes and open burning regulations, just to name a few. 

The city will update the general message on the INFO line during critical incidents such as power outages and storms for those who may not choose, or have access, to text messaging (the city sends texts messages through Twitter) or via the Internet. The telephone INFO line will include frequently asked question information regarding programs, services and projects.

Callers enter an extension number to get to the information they need about general services and programs. Critical incident information will replace the general greeting when needed. A brochure listing all INFO line extensions were included in every utility bill in January and can also be found at most city facilities as well as at this link on the City's website

Questions regarding the new INFO line may be directed to City Administrator Mary McKittrick at (630) 262-8495 or mmckittrick@geneva.il.us.


SOURCE: City of Geneva


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