Some Geneva utility customers will not be receiving their monthly bill on time due to ongoing issues with the city’s conversion to a new software platform.
Customers who normally are billed on the 15th and 22nd of each month will receive their bills a few days later than normal.
The due date will be adjusted accordingly so all customers will have the same amount of time to pay their utility bills to the city, according to a report on the city's website.
On Monday night, the City Council heard a presentation from Finance Director Tom Dahl on the New World software and its advantages.
The software greatly improved the general ledger, payroll and community development processes, Dahl said. The next big step is utility billing.
"We had a lot of cleanup to do with our old data for water and sewer, but electric is more difficult," Dahl said.
In the past, customers could pay a utility bill online, but the new system will do that and more. Customers can log in and view a bill at any time. We can view our consumption history, and we can sign up for e-billing. Customers will have the option to get the ebill or a paper copy or both, Dahl said.
There are no discounts for paying online, but there are no additional charges, either.
To sign in online, you'll need your city account number, and the city must have your phone number on file.
The city started offering the new service online, but ran into some technical difficulties and wanted to make a little more time to make sure the website is secure.
"We had to shut it down (because) a lot of people were having trouble," Dahl said.
For more information, contact the Finance Department at firstname.lastname@example.org. or call 630-232-0854.