Results of 2011 Resident Survey Show Improvement

About 96 percent of respondents rated St. Charles as a “good” or “excellent” place to live.

The City of St. Charles' biennial PRIORITIES SURVEY has been completed for 2011. The survey has been administered since 1996 and serves as an information source to measure and improve services. This year, about 1,900 randomly selected households were asked to complete the survey and more than 500 residents responded.

Results of the 2011 Priorities Survey are scheduled to be posted to the City’s website and presented to the City Council in January 2012. In the meantime, here are some of the preliminary findings of the survey:

  • residents value St. Charles as a place to live,
  • communication with residents is viewed positively,
  • opinions regarding the vitality of downtown have improved.


In fact, 96.4 percent of respondents rated St. Charles as a “good” or “excellent” place to live.  The percentage of respondents that rated St. Charles as an “excellent” place to live increased by 11.4 percent from the 2009 survey.

Preliminary results also show that:

  • 77 percent of respondents rated the city's communication efforts as "good" or "excellent." This represents a 6 percent increase from 2009.
  • 91 percent of respondents believe it is important to have a welcoming and pleasing downtown.
  • 70 percent of respondents believe the downtown has improved, an increase of 1 percent from 2009.


Additional data from the survey results shows that:

  • 70 percent of respondents believe that additional retail businesses are needed in St. Charles.
  • 30 percent of respondents rated traffic circulation for trips across the Fox River as "poor" or "very poor." The intersection of Route 31 and Route 64 was cited numerous times as a difficult area to navigate.
  • East Main Street was identified as an area of concern with over 40% of respondents rating the appearance of the area as "poor" or "very poor."


Thank you to all residents who participated in the survey and, more importantly, thank you for your positive feedback on the services that the City provides.

Stay tuned for the full results of the 2011 Priorities Survey!

This post is contributed by a community member. The views expressed in this blog are those of the author and do not necessarily reflect those of Patch Media Corporation. Everyone is welcome to submit a post to Patch. If you'd like to post a blog, go here to get started.


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